FAQs

Frequently Asked Questions (FAQs)

Q: How long does shipping take?
A: Orders are typically delivered within 7–15 business days. Processing time takes 1–3 business days.

Q: Do you provide tracking information?
A: Yes! Once your order is shipped, you will receive a tracking number via email so you can follow your package in real time.

Q: Where do you ship from?
A: We work with trusted international suppliers to bring you the best products at affordable prices.

Q: Can I cancel or change my order?
A: You can cancel or modify your order within 12 hours of placing it. After that, the order may already be processed.

Q: What if I receive a damaged or incorrect item?
A: Please contact us within 48 hours of delivery with photos of the item. We will quickly arrange a replacement or refund.

Q: What payment methods do you accept?
A: We accept major credit/debit cards and secure online payment methods.

Q: Is my payment information secure?
A: Absolutely. We use secure encryption to protect your personal and payment information.

Q: Do you offer refunds?
A: Yes, we offer refunds or replacements for damaged, defective, or incorrect items.

Q: Do you ship internationally?
A: Currently, we mainly ship within the United States.

Q: How can I contact you?
A: You can reach us anytime at support@cartlona.com. We usually respond within 24–48 hours.